Terms and Conditions

Returns

I really want you to be happy with your purchase and can exchange some items.

I do not accept returns or refunds on rings that are ordered in the wrong size and I do not accept returns on rings that are made to order or bespoke orders.

If an item is to be refunded it will be done less the cost of shipping and insurance and the payment provider fees.

To be eligible for a return, your item must be unused and in exactly the same condition that you received it.

It must also be in the original packaging.

Please use an appropriate delivery service to ensure your return reaches us safely and with the appropriate insurance. Tamara Gomez is not responsible for returned parcels that are lost in transit.

You have 14 days from the date of purchase to contact me regarding a return. Please contact Tamara by email tamara@tamaragomez.com to arrange a return and please give your full name, address, order number and details of your order. To complete your return, we require a receipt or proof of purchase.

Please send your return to

Tamara Gomez. Studio E7 Cockpit Studios, Cockpit Yard, Northington Street London. WC1N 2NP

Sample sale items

All sales in our sample sale are final and are not eligible for a refund or exchange.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at tamara@tamaragomez.com

Craftsmanship:

All items are designed and hand crafted in my London studio at Cockpit Arts. On occasion stone setting is outsourced to a local jewellery artisans in Hatton Garden. Please note that due to the unique nature of rough diamonds and the hand crafted techniques I use each piece may vary slightly to the images shown.

Re-Sizing:

If you order a ring in the wrong size I am happy to resize it for you at an additional cost but I do not accept returns on rings that are ordered in the wrong size.

Rough Diamonds:

Since rough diamonds are not cut into standard shapes, no two rough cut diamonds look alike. This makes them highly desirable for those wanting unique personal jewellery. Please note that due to the unique nature of rough diamonds and the hand crafted techniques we use each piece may vary very slightly than the images shown.

Copyright:

Tamara Gomez holds the copyright to all designs, photography, text and other content on this website.